Question 1

1)  How do I request a product list and/or see pricing?

Accepted Answer

You can schedule a meeting or email: info@goldfarm.ca

Question 2

2)  Do you sell to the public or in grocery stores?

Accepted Answer

We only sell directly to restaurants, chefs, and the culinary industry.

Question 3

3)  Can I order something for next day delivery?

Accepted Answer

Everything we produce is grown to order. We do not have any standing inventory. Lead times can vary from one to four weeks depending on the variety.

Question 4

4)  How does ordering work?

Accepted Answer

We work with chefs to determine par levels before planting your order, and then we set up a weekly standing order. This helps us with crop planning, which means less waste, helping to keep our prices down.

Question 5

5)  What if I need to change, skip, or cancel an order?

Accepted Answer

A minimum of two weeks notice is required for changes or cancellations, as we grow everything to order and most varieties have a two week lead time or longer.

Question 6

6)  What if we have a special event or holiday menu item we would like to order?

Accepted Answer

One-time orders can usually be accommodated as long as we have enough lead time to grow what you need. There are also some varieties we always have on hand, so feel free to reach out and we will work with you to find a solution.

Question 7

7)  When do you deliver?

Accepted Answer

We deliver to the GTA twice weekly on Tuesdays and Fridays.
See the service area here.

Question 8

8) Where do you currently deliver?

Accepted Answer

Our service area includes Toronto, Guelph, Fergus, and Elora. If you are outside this area please contact us with your specific request.
See the Toronto service area here.

Question 9

9)  How long do your microgreens last?

Accepted Answer

Due to our meticulous harvesting process, we have some of the best shelf-life in the industry. You can expect most varieties to hold at least 10-14 days in the cooler, with some exceptions for more fragile crops.

Question 10

10)  What if I am not sure what I would like to order?

Accepted Answer

We are happy to help you think through your needs and adjust as necessary. It’s also possible that we have new offerings you may want to try. We welcome an ongoing dialogue to make sure you get what you need when you need it, and keep your menus fresh and pleasing.

Question 11

11)  Do you sell living trays?

Accepted Answer

Yes! While most of our clients prefer our pre-packed, hand-cut, and ready to use greens, we are certainly able to offer any of our varieties as living trays.

Question 12

12)  What is the best way to store microgreens?

Accepted Answer

Most crops should be kept in their clamshell container, properly sealed, as airflow will significantly reduce shelf-life. Storing them upside-down also allows the desiccant pad in the bottom of the container to absorb moisture as condensation occurs. The only exception are our basils, which should be kept either in a wine fridge or at cool room temperature.

Question 13

13)  Do you charge delivery fees or have a minimum order amount?

Accepted Answer

We do request a minimum order of $100. Any orders below this amount are subject to a delivery fee.

Question 14

14)  How quickly will I get my order?

Accepted Answer

Once you place your initial request, we will plant the seeds and get things growing right away. There will be an initial lead time to produce your first order, based on the guidelines in our product list, but after that you will receive fresh product every week on your regular delivery day. All products are delivered within 24-48 hours of harvest.

Question 15

15)  What are your payment terms?

Accepted Answer

We offer terms of NET30 to all our clients.

Question 16

16)  What forms of payment do you accept?

Accepted Answer

We accept cheque on delivery, cheques through the mail, email transfer, EFT, or any major credit card through QuickBooks.

Question 17

17)  What distributors carry your products?

Accepted Answer

We manage our own distribution. This means we get our products to you at the beginning of their usable life instead of at the end.

Question 18

18)  Do you offer a referral program?

Accepted Answer

Yes we do! If you know another chef who would like to use our products, you can gift them $100 off their first recurring weekly order, and you will qualify for your own $100 gift card after their first paid invoice.

Frequently Asked Questions

1) How do I request a product list and/or see pricing?

2) Do you sell to the public or in grocery stores?

3) Can I order something for next day delivery?

4) How does ordering work?

5) What if I need to change, skip, or cancel an order?

6) What if we have a special event or holiday menu item we would like to order?

7) When do you deliver?

8) Where do you currently deliver?

9) How long do your microgreens last?

10) What if I am not sure what I would like to order?

11) Do you sell living trays?

12) What is the best way to store microgreens?

13) Do you charge delivery fees or have a minimum order amount?

14) How quickly will I get my order?

15) What are your payment terms?

16) What forms of payment do you accept?

17) What distributors carry your products?

18) Do you offer a referral program?